Terms and Conditions

These terms and conditions govern the use of the Flamez website and the services offered on it, including account registration, deposits and withdrawals, bonus rules, and general conduct expected of players. By creating an account and using the site, a player agrees to be bound by these terms in full. This document is intended to be read alongside the Privacy Policy and the Responsible Gaming information available on the site, and together these documents form the basis of the relationship between the player and the operator.

Flamez is operated by Ganadu Gaming Limited, registered at PO Box 2283, Columbus Centre, Road Town, Tortola, British Virgin Islands, under a licence issued by the Kahnawake Gaming Commission. Payment processing is handled by Otso Operations Limited, a company registered in Cyprus. The platform is an online casino offering slot and live casino games, and does not offer sports betting. Services are directed at players in Canada, with the exception of Ontario, where separate provincial regulation applies and access is restricted.

Acceptance of Terms

By registering an account, depositing funds, or otherwise using the services available through the site, a player confirms that they have read, understood, and agreed to these terms and conditions. If any part of these terms is unacceptable to a visitor, that person should not register an account or use the services. The operator reserves the right to update these terms from time to time to reflect regulatory, operational, or commercial changes, and continued use of the account after such updates constitutes acceptance of the revised terms.

Eligibility and Age Restriction

Use of the site is restricted to individuals who are at least 18 years of age, which is the minimum legal age for gambling in Canada under this operator’s terms. Age verification may be requested at any point, and accounts belonging to individuals who cannot demonstrate they meet the minimum age requirement will be suspended and any related funds handled in accordance with applicable regulations. Players must also be legally permitted to participate in online gambling based on their place of residence, and it is the player’s responsibility to confirm that using the site is lawful where they live. The operator does not knowingly permit residents of Ontario, or of jurisdictions where online gambling is prohibited, to hold active accounts.

Account Registration

Registration requires a player to provide accurate, current, and complete personal information, including their full name, date of birth, contact details, and a valid method of identification if requested. Each individual may hold only one account; the operator may close or merge duplicate accounts and may withhold winnings associated with any account created in breach of this rule. Registration is designed to take only a few minutes, consistent with a fast onboarding process, though verification steps may extend this timeframe in certain cases. Players are responsible for maintaining the confidentiality of their login credentials and must notify support promptly if they suspect unauthorized access to their account.

Deposits and Withdrawals

Players may fund their accounts using a range of supported payment methods, all processed in Canadian dollars. Deposits made through e-wallets, cards, and Interac are typically processed instantly, while bank transfers may take longer to clear. Withdrawal processing times vary depending on the method chosen, and the operator does not apply its own fees to deposits or withdrawals, although a player’s bank or payment provider may apply charges independently.

Daily withdrawal limits and monthly withdrawal limits apply across the platform, and these limits may be adjusted for verified accounts in good standing or reduced where irregular activity is detected. Withdrawal requests are subject to verification checks and may be delayed if additional documentation is required. Funds withdrawn are generally returned using the same method used for deposit where this is possible, in line with standard anti-money laundering practice.

Verification and Identity Checks

The operator may request identity verification, referred to as know-your-customer or KYC checks, at any point during the lifetime of an account. Verification is typically triggered by periodic compliance reviews, unusually large transactions, or activity patterns that fall outside expected norms. Players may be asked to provide documents such as proof of identity, proof of address, or proof of payment method ownership. Failure to provide requested documentation within a reasonable timeframe may result in withdrawal delays, temporary suspension of the account, or in some cases closure of the account pending resolution.

Bonus Terms and Conditions

Bonus features available through Flamez are subject to specific conditions that determine how they are credited, how any resulting winnings must be wagered, and what restrictions apply while a bonus is active. These rules apply automatically to eligible accounts and are described here as conditions of use rather than as a promotional offer. A new account becomes eligible for a batch of 200 free spins following a qualifying first deposit of C$20 or more, with no promotional code required, as the feature activates automatically once the deposit condition is met. Spins are credited progressively, with a portion issued shortly after the qualifying deposit and the remainder distributed in batches over the following days, and each spin carries a fixed value.

Winnings generated from free spins must be wagered ten times before they become eligible for withdrawal, and funds subject to this requirement remain locked within the account until the requirement is satisfied or the balance is otherwise forfeited under these terms. Maximum bet limits, precise validity periods, and maximum conversion amounts connected to this feature are set by the operator and may be confirmed through the account dashboard or by contacting support, as such figures are not fixed publicly in all cases. Cashback credited to an account is generally calculated on net losses over a defined period and may be paid with no additional wagering requirement at standard tiers, while higher-tier cashback available to VIP Inferno members carries a reduced wagering multiple rather than none at all. The operator reserves the right to withhold or reclaim bonus funds and associated winnings where evidence of abuse, bonus abuse across linked accounts, or a breach of these terms is identified. Full and current bonus terms, including any conditions not detailed here, take precedence when a conflict arises and can be reviewed through the relevant account or offer section of the site.

Game Rules and Fair Play

All games offered through the platform use certified random number generation that is subject to independent testing by external auditors, and results are determined solely by this mechanism rather than by any manual intervention. Game rules, paytables, and return-to-player information are made available within each individual game and should be reviewed by players before wagering. In the event of a dispute regarding a specific game round, the operator’s server-side records are treated as the definitive record of the outcome, though players retain the right to raise a complaint for review as described later in this document. Technical malfunctions, connectivity interruptions, or software errors that affect a game round may result in that round being voided and any wager returned, at the operator’s discretion.

Responsible Gambling

Flamez supports responsible gambling and provides a number of tools designed to help players manage their activity, including deposit limits, loss limits, session limits, stake limits, reality checks, a self-assessment test, time-out periods, and self-exclusion. Players who feel their gambling is becoming difficult to control are encouraged to make use of these tools or to reach out to specialized support organizations, including the Responsible Gambling Council and the Canadian Centre on Substance Use and Addiction, both of which offer independent guidance to people affected by gambling-related harm. The minimum legal age of 18 for participation in gambling activities in Canada is strictly enforced, and age verification measures are applied to protect underage individuals from accessing the platform. Detailed information about these protective tools and how to activate them is available through the responsible gaming section of the site.

Prohibited Activities

Players agree not to use the platform for any unlawful purpose, including but not limited to money laundering, fraud, or the use of stolen payment methods. Any attempt to manipulate game outcomes, exploit software vulnerabilities, use bots or automated tools, or coordinate multiple accounts to gain an unfair advantage is strictly prohibited and may result in immediate account suspension and forfeiture of funds. Players are also prohibited from allowing any third party to access or use their account, and doing so may be treated as a breach of these terms with the same consequences.

Restricted Regions

Access to Flamez is intended for players located in Canada, excluding the province of Ontario, and the operator does not knowingly offer its services to individuals in jurisdictions where online gambling is restricted or prohibited by local law. It is the player’s own responsibility to determine whether accessing and using the site is lawful in their specific location, and accounts identified as belonging to restricted regions may be closed with funds handled according to applicable rules.

Privacy and Data Protection

Personal information collected during registration and account use is processed in accordance with the site’s Privacy Policy, which sets out how data is collected, stored, and shared. Security measures applied to protect player data include TLS encryption, ISO 27001 certified processes, and two-factor authentication options for account access. Players seeking further detail on how their information is handled can review the dedicated privacy policy available on the site.

Account Suspension and Closure

The operator reserves the right to suspend or close an account where there is reasonable suspicion of a breach of these terms, fraudulent activity, or a request from the player themselves, including requests made under self-exclusion tools. Where an account is closed due to a confirmed breach, any bonus funds, related winnings, and in some cases deposited funds may be forfeited, subject to applicable regulation. Players wishing to close their account voluntarily may do so by contacting support, and any verified balance not affected by an active investigation will typically be returned using an appropriate payment method.

Limitation of Liability

To the extent permitted by applicable law, the operator is not liable for indirect, incidental, or consequential losses arising from use of the site, including losses resulting from technical failures, third-party payment provider issues, or internet connectivity problems outside the operator’s control. Nothing in these terms is intended to exclude liability that cannot be excluded under the laws of the jurisdictions in which the operator is licensed or in which players reside, where such exclusion would be unlawful.

Complaints and Dispute Resolution

Players who have a complaint or dispute regarding their account, a transaction, or a game outcome are encouraged to raise the matter with the support team through the live chat facility available on the site, which operates on a continuous basis, or through email support. Support staff will investigate the matter and aim to provide a response within a reasonable timeframe. If a complaint cannot be resolved directly, players may escalate the matter through the dispute resolution mechanisms provided under the operator’s licence with the Kahnawake Gaming Commission, which retains oversight of licensed operators and their conduct toward players.

Governing Law

These terms and conditions are governed by the laws applicable to the operator’s licensing jurisdiction, and any dispute arising from the use of the site that cannot be resolved through the complaint process described above will be subject to that governing framework. Nothing in this section is intended to override consumer protection rights that a player may hold under the laws of their own province or territory where such rights cannot lawfully be waived.